Technical Support

Please check to see if your question is answered in the FAQ prior to opening technical support issue.

Frequently Asked Questions - FAQ

• Why doesn't my browser Back button work?
• Some of my photos did not get uploaded
• I can't login
• How do I get my video onto the website?
• How do I prepare my photos for upload onto the website?

Open A Technical Support Issue

Click here to open a technical support issue.

Why doesn't my browser Back button work?

Unlike many web sites that display static information, TVHorseSource.com is a web-based application. Most of the pages on TVHorseSource.com are created out of a database and don't exist as a separate file. Page content is dynamically generated depending on the value of variables (such as search criteria, login status, or horse id), which were defined on previous pages. These variables may or may not make sense when moving backwords through the application. In addition, sometimes moving backwards causes undesireable effects (such as a listing being added more than once). To navigate through TVHorseSource.com, please use the buttons and links provided on the pages and not the browser Back button.

Some of my photos did not get uploaded

TVHorseSource.com is equipped to accept JPG, JPEG, PNG, and GIF images which are not greater than one megabyte (1 MB) in size. If a user attempts to upload an unsupported file type (such as BMP), or attempts to upload a file that is larger then one megabyte, the server will skip that file. For example, a user adds a listing and attempts to upload three files, a 750k JPG image, a 870k PDF image, and a 430k GIF image. The server will accept the JPG and GIF images, and will silently ignore the PDF image.

I can't login

The two most common causes of login failure are 1) the user forgot his or her password or 2) the user has inadvertantly pressed the "Caps Lock" key. Please make sure that your Caps Lock is off.

Since passwords are encrypted in the database we cannot tell you what your password is. But we can reset it for you. In this case the system generates a new password and emails it to the email address you used when you registered. Please use the "Contact Support" form below to request a password reset.

How do I get my video onto the website?

VIDEO HANDLING INSTRUCTIONS:

Please prepare your video and ship it to us according to the following instructions. These instructions will also be included in the email you will receive as a result of adding this listing.

• Edit the video to no more than five (5) minutes (ten minutes for Marketplace or Stallion Alley TV packages).
• Print the listing, and on the bottom of the printout please indicate which part of the video you like the best.
• Send us the edited video on DVD, DV tape, or VHS tape. We prefer DVD or DV tape as these produce better.
• Mail the video along with the printout to the following address:

TV Horse Source
2690 N. Marks Ave.
Suite 102
Fresno, CA 93722

How do I prepare my photos for upload onto the website?

So you've scanned some photos or downloaded them from your digital camera and you want to post them on your web site. You will need to reduce the size of your image file before you upload it. To do this you will need a graphic editor program. Here are two easy to use programs that you can download and use for free:

The first is a graphic editor called Irfanview. This is a fairly small file (821 KB) so it should download quickly even if you have a dial-up connection. After you have downloaded it, double-click the file to start the installation. Once installed, this program will allow you to reduce the size and dimensions of your graphic files and at the same time maintain an acceptable level of quality. Before making any of the following changes make a back-up copy of your original file.

Another good choice is Google's Picasa. It also free.